Shipping policy

Domestic Shipping

  • Carriers: Chit Chats, Canada Post, UPS, or FedEx (signature confirmation required).
  • Delivery Times: 2 to 5 business days after processing.
    International Shipping
  • Carriers: Canada Post, UPS, or FedEx.
  • Delivery Times: Approximately 7 to 10 business days after processing.
  • Customs and Duties: Customers are responsible for any customs fees or taxes imposed by their country.

Address Corrections

Ensure your shipping address is correct before confirming your order. Incorrect addresses will result in the package being returned to our warehouse, and reshipping will be at the customer’s expense.

Undeliverable, Lost, or Returned Packages

  • If a package is undeliverable due to insufficient address information or failed delivery attempts, reshipping costs will apply.
  • NSK Hair is not liable for lost, misplaced, or misdelivered packages caused by carrier errors or incorrect addresses provided by the customer.

Processing Times

  • In-Stock Items: 1 to 3 business days.
  • Pre-Orders: 7 to 20 business days.
  • Custom Wig Orders: 10 to 14 business days.
  • Important Note: Orders are not processed on Sundays or public holidays. High order volumes may cause delays, and you will be notified via email or phone if this occurs.

Pre-Orders

  • Order Windows: Pre-orders are only available during specific periods announced on our website or social media.
  • Mixed Orders: If your order includes both pre-order and in-stock items, the entire order will ship together once pre-order items are ready. For faster delivery of in-stock items, we recommend placing separate orders.
  • Important Notes:
    o Pre-orders are final and cannot be canceled or modified.
    o Pre-orders cannot be returned or refunded, except in cases of defects or errors on our part.

Pick-Ups

  • Availability: Pick-ups are available for both pre-order and in-stock items.
  • Pick-Up Address: The pick-up location will be shared in your confirmation email once your order is ready.
  • Uncollected Orders:
    o Orders must be collected within 7 business days of the pick-up confirmation email.
    o After this period, the item will be reordered for you, and you will need to wait the required production or preparation time again.
  • Payment Policy: All pick-up orders must be paid in full at the time of purchase. No payments will be accepted at the pick-up location.

Tracking and Notifications

  • A tracking number will be sent to your email once your order has shipped.
    Important Notes
  • By placing an order on our website, you agree to the terms outlined in this policy.
  • If your order is flagged as suspicious (e.g., due to an incorrect address or payment risks), additional verification may be required, potentially delaying processing or shipping. We will contact you via email if this occurs.