Returns & Exchanges

All Sales Are Final

We are committed to providing high-quality products that meet your expectations. Due to the personal nature of our items, all sales are final, and refunds are not permitted once the order is shipped. However, we allow exchanges in specific cases to ensure customer satisfaction.

Exchange Policy

Exchanges are allowed in the following situations:

1. If there is an error on our part, such as shipping the wrong product.

2. If the product has a defect (e.g., irregular texture, damaged hair, or manufacturing issues).

Conditions for an Exchange

· The product must be unused, unaltered (e.g., no combing, washing, cutting, coloring, or wearing), and in its original condition with ties and packaging intact.

· All items included in the original package must be returned, including gifts, accessories, or promotional items. Missing items will void the exchange request.

Important Notes

· Non-Exchangeable Products: Lace products (e.g., closures, frontals, full lace wigs) and curly bundles are excluded due to their delicate nature.

· Products damaged during transit by the courier are not eligible for exchange (please contact the courier directly for such issues).

· Customer dissatisfaction unrelated to product quality (e.g., style or color preferences) does not qualify for an exchange.

· Missing items, altered products, or those not in their original condition will void the exchange request.

How to Request an Exchange

1. Contact us within 7 days of receiving your order at contact@nskhair.com

2. Provide the following details:

o Full Name

o Contact Number

o Reason for Exchange (with clear photos of the product)

o Proof of Purchase

Shipping Instructions

· Customers are responsible for shipping costs using a traceable shipping method.

· If the returned product does not meet the outlined conditions, it will be sent back at the customer’s expense.

· Once the returned item is inspected and approved, a replacement product will be sent with a tracking number.

Currency Policy

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. This currency is stored in a temporary browser cookie to ensure consistent pricing throughout your visit. Prices displayed reflect your local currency.

Terms and Conditions

By purchasing, you agree to the following:

· You have read and understood the product description.

· You accept the no refund policy.

· Once an order is submitted, no changes or cancellations can be made (including item modifications or address changes).

· Disputes or chargebacks are not permitted.

Privacy Policy

Your privacy is important to us. By using our services, you consent to the collection and use of your personal information as outlined in this policy.

We commit to the following:

· Personal data will not be shared with third parties except as necessary to process orders.

· Data will only be used to enhance your experience.

Our Commitment to You

At NSK Hair, we value your trust and are committed to providing premium products and excellent customer service. We take great care to ensure that every product shipped meets our high standards. While we do not offer refunds, our exchange policy is in place to address genuine issues quickly and professionally.

If you have any concerns or questions, don’t hesitate to reach out to us at contact@nskhair.com

We’re here to help and ensure your experience with us is positive and stress-free.

Additional Notes

Return Policy for Pre-Orders

Pre-orders cannot be returned, exchanged, or refunded, except in cases of defects or errors on our part.

Pick-Ups

All pick-up orders are final. Exchanges are only permitted if the product is defective or incorrect.